Shipping Policy

Last Updated: August 11, 2026

At Golootlay, we want your shopping experience to be simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders within Pakistan.

1. Shipping Coverage

We currently ship orders within Pakistan only.

We do not currently offer international shipping.

2. Order Processing

Orders are processed after they are successfully placed and confirmed.

We aim to process and dispatch orders as quickly as possible. Orders may take additional time to process during sales, promotions, public holidays, or periods of high order volume.

3. Delivery Time

Our standard delivery timeframe is:

2–5 business days

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances outside our control.

Remote or less-accessible areas may require additional delivery time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Any promotional free-shipping offer will be subject to the terms and conditions specified with that offer.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information where available.

You can use the provided tracking information to monitor the progress of your shipment.

If you have not received your order within the expected delivery timeframe, please contact our customer support team.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information at checkout.

Please carefully check your:

• Full name

• Phone number

• House/building number

• Street/area

• City

• Postal code, where applicable

Golootlay cannot be held responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.

7. Delivery Attempts

Our delivery partner may make delivery attempts using the contact information provided with your order.

Please ensure that you or an authorized person is available to receive the package.

If a shipment cannot be delivered because the recipient is unavailable or cannot be contacted, additional delivery attempts or arrangements may be subject to the courier's policies.

8. Delayed or Lost Shipments

While we work with delivery partners to ensure timely delivery, unforeseen circumstances may occasionally cause delays.

These may include:

• Severe weather

• Public holidays

• Courier disruptions

• Address-related issues

• High order volumes

• Other circumstances beyond our reasonable control

If your order appears to be significantly delayed or lost, please contact us so that we can assist you in checking its delivery status.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible with your order details and photographs of the package and/or product.

We will review the situation and assist you according to our applicable return and refund policies.

10. Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: support@golootlay.com

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

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By placing an order with Golootlay, you acknowledge and agree to the shipping terms described in this Shipping Policy.